FAQ

What should I do if my rug arrives with folds or creases?

We fold rugs for delivery and packaging purposes, which may cause temporary creases. Simply unpack your rug, stretch it as much as possible, and lay it flat. The creases will naturally disappear after a few days.

Why do Architects and Interior Designers prefer cowhide rugs?

Cowhide rugs are highly versatile and blend well with various decor styles, including modern, western, minimalistic, and classic. They provide a luxurious feel that surpasses synthetic materials, offering exceptional softness and comfort.

What materials are used in your cowhide rugs?

Our rugs are crafted from 100% genuine leather and feature high-quality zig-zag stitching for enhanced durability and resilience.

How are your cowhide rugs crafted?

Each rug is meticulously made from carefully selected hair-on cowhides, which are individually inspected and sorted. The cowhides are cut, assembled, and stitched with expert craftsmanship. Lightweight inserts are placed in each corner, reinforced stitching is applied along the edges, and a sturdy backing with black fabric ensures durability. The rugs have an approximate thickness of 1/8".

What about photo proofing service?

Yes! We offer a free proofing service where we send you photos of your custom rug before final assembly. You can request changes to patch positions or swap patches, ensuring your rug meets your exact preferences.

Are your cowhide rugs made to order?

Yes, all our rugs are handcrafted to order in our workshop. Please allow 4 to 5 weeks for production before shipment.

What about shipping and returns?

We offer free worldwide shipping via DHL Worldwide Express. You will receive a tracking number once your order ships. For Continental US orders, delivery takes approximately 4 business days. We also provide a simple return policy for your convenience.

Do cowhide rugs vary in color and size?

Yes, since cowhide is a natural material, color variations may occur. Each rug is unique, and while we strive to match the reference photos, some differences may exist. Additionally, a slight size variation (up to ±1%) may happen due to our stitching techniques.

You are not sure which cowhide rug is the right one for you?

A great tip that really helps is to take in count what is the decor style of the room where the rug will go and also pay attention to the style and colors of the furniture. With that information you will be able to filter rug patterns that fit with your use case. After that, select color combinations for your rug.

What about complimentary visualization service?

Do you want to see how some of our products would look in your room? If so, just fill in our contact form and select in subject request free photo/render visualization service. Then our graphic designer will contact you to ask you for a photo of your room and also some measurements of the space and the furniture in order to scale the render in a proper way. Please do not forget to mention the product or products that you are interested in and the size of them if applicable. After that, we will send you images of the product in your space.

Are the hides you use sustainably sourced?

All hides used in the production of our leather goods come from animal farming for food consumption. These hides are professionally and ethically tanned. We feel very satisfied about selecting what is left over from the food industry. Leather is a 100% natural product, which comes from nature and will one day return to nature.

Care & Cleaning?

Our cowhides are highly resistant and durable. They are very easy to clean and maintain.

Here are some advices:

-  Vacuum or brush the cowhide regularly to remove dust and dry small particles of dirt.
-  Avoid direct sunlight exposure.
-  Please place your cowhide rug on a completely dry floor. After cleaning the floor sometimes some humidity remains, and placing your rug on top of this would make it absorb moisture. So always place your rug on a completely dry floor.
-  Rotating your rug from time to time is recommended.
-  Please be sure not to get the cowhide wet or damp.
-  Do not soak the cowhide or put into the washing machine.
-  For minor spills immediately absorb the liquid with a paper towel or sponge, then wipe smoothly in the direction of the hair with a damp (but not too wet) sponge or cloth using a mild, soapy solution.
-  For mayor cleaning, you can steam clean your cowhide as long as you do not soak the leather backing.